Help & FAQ

Answers, fast.

The questions we hear most — about opening an account, funding, trading and the platform. Can't find it? Our team is a message away.

Getting started

Account & registration

How do I open an account?

Click Open account, choose your leverage and complete a short, secure registration. Most accounts are ready to trade within minutes.

What do I need to register?

Basic contact details and a quick verification step. Higher tiers may ask for additional documents.

Is there a minimum deposit?

The Standard account starts from €250. Higher tiers have higher minimums and tighter pricing.

Funding

Deposits & withdrawals

How can I deposit funds?

By bank transfer or crypto. Your dashboard shows the exact details and a reference to use so we can match your payment quickly.

How do withdrawals work?

Request a withdrawal from your dashboard to your bank or crypto wallet. Requests are reviewed and processed by our team.

Are there deposit fees?

Otto does not charge deposit fees. Your bank or payment provider may apply their own charges.

Trading

Markets & trading

What can I trade?

Eight asset classes: forex, shares, indices, commodities, crypto, metals, energies and bonds — over 500 instruments.

Can I go short?

Yes. With CFDs you can profit from falling as well as rising prices.

What leverage is available?

Up to 1:500 on major FX, with lower limits on higher-volatility assets like shares and crypto.

Platform

Platforms & security

Which platforms can I use?

MetaTrader 4 on desktop, Web Trader in your browser, and the MT4 mobile app — all on one login.

How do I log in to MT4?

Use your Otto login number, the MetaStockMT4-Live server, and your password.

Is my account secure?

Yes. Sessions are encrypted, and we use strong safeguards around your data and funds — see our Security page.

Still have a question?

Our team is happy to help.